Rules
 
 
FOOD PROGRAM INFORMATION
 
Ordering Limits and Restrictions: Items in this catalog have been approved by Indiana Department of Corrections. These items are offered from April 1 – September 30, 2019. Offenders may receive one Food and Hygiene Enhanced Commissary order per quarter. Orders cannot exceed a maximum of 30 pounds. Only orders from family and friends on the Offenders approved visitors list will be accepted. Offenders are not allowed to order directly. It is the offenders’ responsibility to ensure he/she is in compliance with Policy and Administrative Procedure 02-01-101 Offender Personal Property. All order privileges are subject to change without notice.
 
INELIGIBLE OFFENDERS: Offenders located in Restrictive Housing and at the Reception Diagnostic Center (RDC) are not eligible to receive orders.
 
LIMITS:  

CATEGORY

LIMIT PER ORDER

Bar Soap

5

Beans

5

Beef Pouched Meals

5

Candy

5

Cereal/Oatmeal

5

Cheese

5

Chicken Pouched Meals

5

Chips/Snacks

5

Cocoa

5

Coffee

5

Cookies

5

Crackers

5

Creamer

5

Curls/Nibbles

5

Dressings

5

Drink Mixes with Sugar

5

Face Products

5

Flavored Coffee

5

Hair Care

5

Hair Gel

5

Lotion

5

Meat Snacks

5

Mouthwash

5

Noodles

5

Nuts

5

Pastries (Boxed)

5

Pastries (Single)

5

Pop-Tarts

5

Rice/Pasta

5

Sauces

5

Seafood

5

Seasoning

5

Shaving Gel

5

Sugar Free Drink Mixes

5

Toothbrush

5

Toothpaste

5

Tortilla/Corn Chips

5
 
 
PRODUCT:  Union Supply Direct attempts to show and describe merchandise and all related information as accurately as possible. However, Union Supply Direct does not warrant that product descriptions or other content of our catalog, order form or website is accurate, complete, reliable, current, or error-free. In addition, manufacturers may make changes in product design, color, order size and style at any time. Union Supply Direct reserves the right to update or correct item information and to change prices and offers at any time. If a product offered by Union Supply Direct is not as described, your remedy is as follows: (1) immediately return it, unused, upon receipt while complying with your facility’s rules and regulations. (2) If an item is unavailable for any reason, we will obtain approval by the Indiana Department of Corrections to substitute with an item of equal or greater value. We regret any of these changes and make every effort to ship the proper product that you request.
 
PAYMENT METHOD:  Union Supply Direct accepts the following forms of payment: credit cards, debit cards, prepaid cards, personal check, cashier’s check or money order (must be domestic, printed in the U.S.) or cash payment through ACE Cash Express. We accept all major credit and debit cards with the following logos: Visa, MasterCard, and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact card holder name, billing address, CVV code and telephone number that your credit card issuer bank has on file for you. Your credit card will be billed upon placement of your order.
 
ACE CASH EXPRESS: CASH PAYMENT OPTION WITH ACE CASH EXPRESS
*Note: ACE charges a $3.00 transaction fee per payment. Cash payment option may not be available at all ACE locations.
 
ORDER BY PHONE:
     Call Union Supply Toll Free: (888)308-6466
     After Placing the Order, Tell the Representative You Will Make a Cash Payment.
          - They Will Give You a Confirmation Number & Location of Your Closest Ace Cash Express Store.
     Go to ACE Cash Express to make the payment. You will need to provide them with the following:
          - Confirmation/Sales Order#, Exact Dollar Amount of Order, Offender’s Last Name & ID Number.
 
ORDER ONLINE:
     Place your order at www.INeComOrdering.com
          - Upon checkout select payment method: “Cash Payment at Ace Cash Express”.
          - Click the store locator link to find your closest Ace Cash Express store.
          - Print the order summary page; you will need this when making the payment.
     Go to ACE Cash Express to make the payment. You will need to provide them with the following:
          - Confirmation/Sales Order#, Exact Dollar Amount of Order, Offender’s Last Name & ID Number.
 
Be sure to keep the receipt provided by ACE Cash Express, for record of your payment. Allow 2 business days for payment to be applied to the order. All refunds will be processed by Union Supply Direct and sent to the customer on file for the order. All inquiries regarding your cash payment should be addressed to Union Supply Direct. Customer Service Agents can be reached Toll Free (888)308-6466 M-F 8am – 9pm and Sat. 8am – 2pm (EST).
 
REFUNDS AND CANCELATIONS:  For all offenders who becoming ineligible or are released prior to the shipping of their order, order will be cancelled. Union Supply Direct will issue a refund to the customer who purchased the items.
 
SALES TAX:  All hygiene and candy items are taxable. The sales tax rate is 7%. Please see the order form for information on how to calculate sales tax.
 
SHIPPING:  All shipped orders will be charged $6.95 (Non-Refundable). Cancelled orders will not be charged.
 
DELIVERY INFORMATION:  All orders will be shipped shortly after they are received. Orders will deliver with the facilities weekly or bi-weekly commissary shipment. Once the orders deliver the facility will distribute the orders in accordance with their commissary distribution policy. Please see the enhanced commissary ordering and delivery schedule below:
 

 Facility Description

 Housing Units

Frequency Commissary orders are delivered to the prison

 Branchville Correctional Facility

 All

 Weekly
 Chain O' Lakes Correctional Facility

 All

 Every other week
 Correctional Industrial Facility

 All

 Every other week
 Edinburgh Correctional Facility

 All

 Weekly
 Heritage Trail Correctional Facility

 All

 Weekly
 Indiana State Prison

 All

 Every other week
 Indiana Women's Prison

 All

 Weekly
 Madison Correctional Facility

 All

 Weekly
 Miami Correctional Facility

 AHU, BHU, CHU, DHU, EHU, FHU, MHU

 Every other week
 New Castle Correctional Facility

 A, B, C, L, D, E, F

 Every other week
 New Castle Correctional Facility

 IN, J, K, G, H, I

 Every other week
 New Castle Correctional Facility - Annex

 O

 Every other week
 New Castle Correctional Facility - Annex

 M

 Every other week
 Miami Correctional Facility

 GHU, HHU, IHU, JHU, KHU, LHU, NHU, PHU

 Every other week
 Pendleton Correctional Facility

 All

 Every other week
 Plainfield Correctional Facility

 All

 Weekly
 Putnamville Correctional Facility

 All

 Weekly
 Rockville Correctional Center

 All

 Weekly
 South Bend Community Re-Entry Center

 All

 Every other week
 Wabash Valley Correctional Facility

 All

 Weekly
 Westville Correctional Facility

 B1, B2, C1, C2, D1, D2, E1, E2

 Every other week
 Westville Correctional Facility

 1, 3, 4, 5A, 5B, 6, 6C, 7, 8, 8C, 9, 10

 Every other week
 Westville Correctional Facility

 N1, N2, O1, O2, P1, P2

 Every other week
 Westville Correctional Facility

 RB, R1, R2, R3, A2, A3, A4

 Every other week
 
 
***Orders will be delivered according to the facility's commissary delivery schedule, delivery dates are subject to change ***
 
 
RETURNS:  The Offender will be given an opportunity to inventory the contents of the order in the presence of an employee from the facility. Please check all of your items and report any discrepancies at the time of order receipt. If any of these items are found to be defective or damaged in shipping, please notify the facility employee inventorying your order immediately. The facility employee will verify any discrepancy and report all discrepancies to Union Supply Direct. All verified discrepancies will be corrected by Union Supply Direct with replacement of product or reimbursement of funds. Union Supply is not responsible for any items ordered in error. Used or abused items cannot be returned, exchanged or refunded. Returns and exchanges must be made within 30 days of delivery. Any requests made after this date will not be honored.
 
CUSTOMER SERVICE:
Email: customerservice@unionsupplydirect.com
Web: www.INeComOrdering.com
Mail: Union Supply Direct, Attn: Customer Service
Dept. 107, P.O. Box 9018
Rancho Dominguez, CA 90224-9018
Toll- Free Phone: 855-247-1259
 
 
 
 
MEN'S PROPERTY PROGRAM INFORMATION
 
Ordering Limits and Restrictions:  Items in this catalog have been approved by Indiana Department of Corrections. Items in this catalog are offered from October 1, 2019 - March 31, 2020. Offenders may receive one Property Enhanced Commissary order per month. Items have allowable purchase limits, please see table of contents in our catalog or the Rules and Regulations page at www.INeComOrdering.com. Only orders from family and friends on the Offenders approved visitors list will be accepted. Offenders are not allowed to order directly. It is the offenders’ responsibility to ensure he/she is in compliance with Policy and Administrative Procedure 02-01-101 Offender Personal Property. All order privileges are subject to change without notice.
 
INELIGIBLE OFFENDERS:   Offenders located in Restrictive Housing and at the Reception Diagnostic Center (RDC) are not eligible to receive orders.
 
LIMITS:

CATEGORY

LIMIT PER ORDER

Antenna

1

Bandana

1

Bowl

1

Calendar

1

Calculators

1

Caps

1

CD Player

1

Coloring Books

1

Cups

1

Earbuds

1

Electronic Accessories

1

Folders/Cases

1

Games

1

Game Console

1

Glasses

1

Gloves

1

Hair Accessories

1

Highlighters

1

Laundry Bag

1

Pajamas

1

Paper

1

Pens/Pencils

1

Pill Box

1

Radios

1

Sandals

1

Shoes

1

Shorts

1

Socks

1

Sweat Pants

1

Sweatshirt

1

Toiletries Accessory

1

Toiletries Bag

1

Towel

1

T-Shirts

1

Undershirt

1

Underwear

1

Utensils

1

Watches

1

Winter Cap

1
  
PRODUCT:  Union Supply Direct attempts to show and describe merchandise and all related information as accurately as possible. However, Union Supply Direct does not warrant that product descriptions or other content of our catalog, order form or website is accurate, complete, reliable, current, or error-free. In addition, manufacturers may make changes in product design, color, order size and style at any time. Union Supply Direct reserves the right to update or correct item information and to change prices and offers at any time. If a product offered by Union Supply Direct is not as described, your remedy is as follows: (1) immediately return it, unused, upon receipt while complying with your facility’s rules and regulations. (2) If an item is unavailable for any reason, we will obtain approval by the Indiana Department of Corrections to substitute with an item of equal or greater value. We regret any of these changes and make every effort to ship the proper product that you request.
 
PAYMENT METHOD:  Union Supply Direct accepts the following forms of payment: credit cards, debit cards, prepaid cards, personal check, cashier’s check or money order (must be domestic, printed in the U.S.) or cash payment through ACE Cash Express. We accept all major credit and debit cards with the following logos: Visa, MasterCard, and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact card holder name, billing address, CVV code and telephone number that your credit card issuer bank has on file for you. Your credit card will be billed upon placement of your order.
 
ACE CASH EXPRESS:  CASH PAYMENT OPTION WITH ACE CASH EXPRESS
*Note: ACE charges a $3.00 transaction fee per payment. Cash payment option may not be available at all ACE locations.
 
ORDER BY PHONE:
     Call Union Supply Toll Free: (888)308-6466
     After Placing the Order, Tell the Representative You Will Make a Cash Payment.
          - They Will Give You a Confirmation Number & Location of Your Closest Ace Cash Express Store.
     Go to ACE Cash Express to make the payment. You will need to provide them with the following:
          - Confirmation/Sales Order#, Exact Dollar Amount of Order, Offender’s Last Name & ID Number.
 
ORDER ONLINE:
     Place your order at www.INeComOrdering.com
          - Upon checkout select payment method: “Cash Payment at Ace Cash Express”.
          - Click the store locator link to find your closest Ace Cash Express store.
          - Print the order summary page; you will need this when making the payment.
     Go to ACE Cash Express to make the payment. You will need to provide them with the following:
          - Confirmation/Sales Order#, Exact Dollar Amount of Order, Offender’s Last Name & ID Number.
 
Be sure to keep the receipt provided by ACE Cash Express, for record of your payment. Allow 2 business days for payment to be applied to the order. All refunds will be processed by Union Supply Direct and sent to the customer on file for the order. All inquiries regarding your cash payment should be addressed to Union Supply Direct. Customer Service Agents can be reached Toll Free (888)308-6466 M-F 8am – 9pm and Sat. 8am – 2pm (EST).
 
REFUNDS AND CANCELATIONS:  For all offenders who becoming ineligible or are released prior to the shipping of their order, order will be cancelled. Union Supply Direct will issue a refund to the customer who purchased the items.
 
SALES TAX:  All items in this catalog are taxable. The sales tax rate is 7%. Please see the order form for information on how to calculate sales tax.
 
SHIPPING:  All shipped orders will be charged $6.95 (Non-Refundable). Cancelled orders will not be charged.
 
DELIVERY INFORMATION:  All orders will be shipped shortly after they are received. Orders will deliver with the facilities weekly or bi-weekly commissary shipment. Once the orders deliver the facility will distribute the orders in accordance with their commissary distribution policy. Please see the enhanced commissary ordering and delivery schedule below:
 

 Facility Description

 Housing Units

Frequency Commissary orders are delivered to the prison

 Branchville Correctional Facility

 All

 Weekly
 Chain O' Lakes Correctional Facility

 All

 Every other week
 Correctional Industrial Facility

 All

 Every other week
 Edinburgh Correctional Facility

 All

 Weekly
 Heritage Trail Correctional Facility

 All

 Weekly
 Indiana State Prison

 All

 Every other week
 Indiana Women's Prison

 All

 Weekly
 Madison Correctional Facility

 All

 Weekly
 Miami Correctional Facility

 AHU, BHU, CHU, DHU, EHU, FHU, MHU

 Every other week
 Miami Correctional Facility

 GHU, HHU, IHU, JHU, KHU, LHU, NHU, PHU

 Every other week
 Pendleton Correctional Facility

 All

 Every other week
 Plainfield Correctional Facility

 All

 Weekly
 Putnamville Correctional Facility

 All

 Weekly
 Rockville Correctional Center

 All

 Weekly
 South Bend Community Re-Entry Center

 All

 Every other week
 Wabash Valley Correctional Facility

 All

 Weekly
 Westville Correctional Facility

 B1, B2, C1, C2, D1, D2, E1, E2

 Every other week
 Westville Correctional Facility

 1, 3, 4, 5A, 5B, 6, 6C, 7, 8, 8C, 9, 10

 Every other week
 Westville Correctional Facility

 N1, N2, O1, O2, P1, P2

 Every other week
 Westville Correctional Facility

 RB, R1, R2, R3, A2, A3, A4

 Every other week
 
***Orders will be delivered according to the facility's commissary delivery schedule, delivery dates are subject to change ***
 
 
RETURNS:  The Offender will be given an opportunity to inventory the contents of the order in the presence of an employee from the facility. Please check all of your items and report any discrepancies at the time of order receipt. If any of these items are found to be defective or damaged in shipping, please notify the facility employee inventorying your order immediately. The facility employee will verify any discrepancy and report all discrepancies to Union Supply Direct. All verified discrepancies will be corrected by Union Supply Direct with replacement of product or reimbursement of funds. Union Supply is not responsible for any items ordered in error. Used or abused items cannot be returned, exchanged or refunded.
 
CUSTOMER SERVICE:
Email: customerservice@unionsupplydirect.com
Web: www.INeComOrdering.com
Mail: Union Supply Direct, Attn: Customer Service
Dept. 107, P.O. Box 9018
Rancho Dominguez, CA 90224-9018
Toll- Free Phone: 855-247-1259
 
WARRANTY INFORMATION:  All items are covered by the manufacturer’s warranties as stated on or inside the products you have purchased. Please refer to these details in regards to your purchase. Please send your product directly to the manufacturer for warranty service.
  
  
 
 
WOMEN'S PROPERTY PROGRAM INFORMATION
 
Ordering Limits and Restrictrions:  Items in this catalog have been approved by Indiana Department of Corrections. Items in this catalog are offered from October 1, 2019 - March 31, 2020. Offenders may receive one Property Enhanced Commissary order per month. Items have allowable purchase limits, please see table of contents in our catalog or the Rules and Regulations page at www.INeComOrdering.com. Only orders from family and friends on the Offenders approved visitors list will be accepted. Offenders are not allowed to order directly. It is the offenders’ responsibility to ensure he/she is in compliance with Policy and Administrative Procedure 02-01-101 Offender Personal Property. All order privileges are subject to change without notice.
 
INELIGIBLE OFFENDERS: Offenders located in Restrictive Housing and at the Reception Diagnostic Center (RDC) are not eligible to receive orders.
 
LIMITS:

CATEGORY

LIMIT PER ORDER

Accessories

1

Antenna

1

Bowl

1

Bras

1

Bronzers/Blush

1

Calculators

1

Calendar

1

CD Player

1

Coloring Books

1

Cups

1

Earbuds

1

Earrings

1

Electronic Accessories

1

Eye Products

1

Eyeshadows

1

Face Powder

1

Folders/Cases

1

Games

1

Game Console

1

Glasses

1

Hair Accessories

1

Highlighters

1

Laundry Bag

1

Lipstick/Lip Gloss

1

Liquid Foundation

1

Mascaras

1

Pajamas

1

Paper

1

Pens/Pencils

1

Pill Box

1

Radios

1

Ring

1

Sandals

1

Shoes

1

Shorts

1

Socks

1

Sweat Pants

1

Sweatshirt

1

Tampons

1

Towel

1

Toiletries Accessory

1

Toiletries Bag

1

T-Shirts

1

Underwear

1

Utensils

1

Watches

1
 
 
PRODUCT:  Union Supply Direct attempts to show and describe merchandise and all related information as accurately as possible. However, Union Supply Direct does not warrant that product descriptions or other content of our catalog, order form or website is accurate, complete, reliable, current, or error-free. In addition, manufacturers may make changes in product design, color, order size and style at any time. Union Supply Direct reserves the right to update or correct item information and to change prices and offers at any time. If a product offered by Union Supply Direct is not as described, your remedy is as follows: (1) immediately return it, unused, upon receipt while complying with your facility’s rules and regulations. (2) If an item is unavailable for any reason, we will obtain approval by the Indiana Department of Corrections to substitute with an item of equal or greater value. We regret any of these changes and make every effort to ship the proper product that you request.
 
PAYMENT METHOD:  Union Supply Direct accepts the following forms of payment: credit cards, debit cards, prepaid cards, personal check, cashier’s check or money order (must be domestic, printed in the U.S.) or cash payment through ACE Cash Express. We accept all major credit and debit cards with the following logos: Visa, MasterCard, and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact card holder name, billing address, CVV code and telephone number that your credit card issuer bank has on file for you. Your credit card will be billed upon placement of your order.
 
ACE CASH EXPRESS:  CASH PAYMENT OPTION WITH ACE CASH EXPRESS
*Note: ACE charges a $3.00 transaction fee per payment. Cash payment option may not be available at all ACE locations.
 
ORDER BY PHONE:
     Call Union Supply Toll Free: (888)308-6466
     After Placing the Order, Tell the Representative You Will Make a Cash Payment.
          - They Will Give You a Confirmation Number & Location of Your Closest Ace Cash Express Store.
     Go to ACE Cash Express to make the payment. You will need to provide them with the following:
          - Confirmation/Sales Order#, Exact Dollar Amount of Order, Offender’s Last Name & ID Number.
 
ORDER ONLINE:
     Place your order at www.INeComOrdering.com
          - Upon checkout select payment method: “Cash Payment at Ace Cash Express”.
          - Click the store locator link to find your closest Ace Cash Express store.
          - Print the order summary page; you will need this when making the payment.
     Go to ACE Cash Express to make the payment. You will need to provide them with the following:
          - Confirmation/Sales Order#, Exact Dollar Amount of Order, Offender’s Last Name & ID Number.
 
Be sure to keep the receipt provided by ACE Cash Express, for record of your payment. Allow 2 business days for payment to be applied to the order. All refunds will be processed by Union Supply Direct and sent to the customer on file for the order. All inquiries regarding your cash payment should be addressed to Union Supply Direct. Customer Service Agents can be reached Toll Free (888)308-6466 M-F 8am – 9pm and Sat. 8am – 2pm (EST).
 
REFUNDS AND CANCELATIONS:  For all offenders who becoming ineligible or are released prior to the shipping of their order, order will be cancelled. Union Supply Direct will issue a refund to the customer who purchased the items.
 
SALES TAX:  All items in this catalog are taxable. The sales tax rate is 7%. Please see the order form for information on how to calculate sales tax.
SHIPPING All shipped orders will be charged $6.95 (Non-Refundable). Cancelled orders will not be charged.
 
DELIVERY INFORMATION:  All orders will be shipped shortly after they are received. Orders will deliver with the facilities weekly or bi-weekly commissary shipment. Once the orders deliver the facility will distribute the orders in accordance with their commissary distribution policy. Please see the enhanced commissary ordering and delivery schedule below:
 

 Facility Description

 Housing Units

Frequency Commissary orders are delivered to the prison

 Indiana Women's Prison

 All

 Weekly
 Madison Correctional Facility

 All

 Weekly
 Rockville Correctional Center

 All

 Weekly
 

***Orders will be delivered according to the facility's commissary delivery schedule, delivery dates are subject to change ***
 
 
RETURNS:  The Offender will be given an opportunity to inventory the contents of the order in the presence of an employee from the facility. Please check all of your items and report any discrepancies at the time of order receipt. If any of these items are found to be defective or damaged in shipping, please notify the facility employee inventorying your order immediately. The facility employee will verify any discrepancy and report all discrepancies to Union Supply Direct. All verified discrepancies will be corrected by Union Supply Direct with replacement of product or reimbursement of funds. Union Supply is not responsible for any items ordered in error. Used or abused items cannot be returned, exchanged or refunded.
 
CUSTOMER SERVICE:
Email: customerservice@unionsupplydirect.com
Web: www.INeComOrdering.com
Mail: Union Supply Direct, Attn: Customer Service
Dept. 107, P.O. Box 9018
Rancho Dominguez, CA 90224-9018
Toll- Free Phone: 855-247-1259
 
WARRANTY INFORMATION:  All items are covered by the manufacturer’s warranties as stated on or inside the products you have purchased. Please refer to these details in regards to your purchase. Please send your product directly to the manufacturer for warranty service.