Food & Hygiene Program Information
 
Ordering Limits and Restrictions: Items in this catalog have been approved by Indiana Department of Correction. These items are offered from July 1 - September 30, 2023. Incarcerated individuals may receive one Food and Hygiene Enhanced Commissary order per quarter. Orders cannot exceed a maximum of 30 pounds. Incarcerated individuals are not allowed to order directly. It is the Incarcerated individuals’ responsibility to ensure he/she is in compliance with Policy and Administrative Procedure 02-01-101 Incarcerated individuals Personal Property. All order privileges are subject to change without notice.
 
INELIGIBLE INCARCERATED INDIVIDUALS: Incarcerated Individuals located in Restrictive Housing and at the Reception Diagnostic Center (RDC) are not eligible to receive orders.
 
PRODUCT: Union Supply Direct attempts to show and describe merchandise and all related information as accurately as possible. However, Union Supply Direct does not warrant that product descriptions or other content of our catalog, order form or website is accurate, complete, reliable, current, or error-free. In addition, manufacturers may make changes in product design, color, order size and style at any time. Union Supply Direct reserves the right to update or correct item information and to change prices and offers at any time. If a product offered by Union Supply Direct is not as described, your remedy is as follows: (1) immediately return it, unused, upon receipt while complying with your facility’s rules and regulations. (2) If an item is unavailable for any reason, we can substitute with an Indiana DOC approved item of equal or greater value, if indicated on your order form. If no substitution is preferred, please check the box on the order form that states “do not substitute” and we will happily issue a refund for the item(s). We regret any of these changes and make every effort to ship the proper product that you request.
 
PAYMENT METHOD: Union Supply Direct accepts the following forms of payment: credit cards, debit cards, prepaid cards, personal check, cashier’s check or money order (must be domestic, printed in the U.S.) or cash payment through ACE Cash Express. We accept all major credit and debit cards with the following logos: Visa, MasterCard, and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact card holder name, billing address, CVV code and telephone number that your credit card issuer bank has on file for you. Your credit card will be billed upon placement of your order. The following forms of payments are not accepted: Green Dot, Cash App, Apple Pay.
 
REFUNDS AND CANCELATIONS: For all Incarcerated individuals who becoming ineligible or are released prior to the shipping of their order, order will be cancelled. Union Supply Direct will issue a refund to the customer who purchased the items. Please Note: All credit card order cancelation notifications are sent via email to the customer. Please ensure to check your spam folders prior to the ordering period ending. Please whitelist customerservice@unionsupply.com to avoid any emails from Union Supply going to your spam folder.
 
RESTOCKING FEE: If a package or item(s) is returned by you or your facility for any reason other than because the item(s) are damaged or the wrong item(s) were sent, a restocking fee of 10% will be deducted from your refund. Shipping Fees are non-refundable for refused packages.
 
Please Note: All credit card cancelation notifications are sent via email to the customer. Please ensure to check your spam folders prior to the ordering period ending. Please whitelist customerservice@unionsupply.com to avoid any emails from Union Supply going to your spam folder.
 
SALES TAX: All hygiene and candy items are taxable. The sales tax rate is 7%. Please see the order form for information on how to calculate sales tax. Sales Tax rates are subject to change at any time.
 
SHIPPING: All shipped orders will be charged $7.95 (Non-Refundable). Cancelled orders will not be charged.
 
DELIVERY INFORMATION: All orders will be shipped by Indiana Correctional Industries with the facility's normal commissary deliveries, either weekly or every two weeks. Once the orders deliver the facility will distribute the orders in accordance with their commissary distribution policy. Once you place the order please allow up to three weeks for your loved one to receive their order. Please check our FAQ’s page on our website for more information.
 
RETURNS: The Incarcerated individuals will be given an opportunity to inventory the contents of the order in the presence of an employee from the facility. Please check all of your items and report any discrepancies at the time of order receipt. If any of these items are found to be defective or damaged in shipping, please notify the facility employee inventorying your order immediately. The facility employee will verify any discrepancy and report all discrepancies to Union Supply Direct. All verified discrepancies will be corrected by Union Supply Direct with replacement of product or reimbursement of funds. Union Supply is not responsible for any items ordered in error. Used or abused items cannot be returned, exchanged or refunded. All merchandise that was ordered in error, for any reason, can be exchanged for $7.95. Returns and exchanges must be made within 30 days of delivery. Any requests made after this date will not be honored.
 
CUSTOMER SERVICE:
Email: customerservice@unionsupplydirect.com
Web: www.INeComOrdering.com
Mail: Union Supply Direct, Attn: Customer Service
Dept. 107, P.O. Box 619059
Dallas, TX 75261-9059
Toll- Free Phone: 888-308-6466
 
 
 
Monthly Property Program Information
 
Ordering Limits and Restrictions
Items in this catalog have been approved by Indiana Department of Correction. Items in this catalog are offered from July 1 - September 30, 2023. Incarcerated individuals may receive one Property Enhanced Commissary order per month. Items have allowable purchase limits, please see table of contents in our catalog or the Rules and Regulations page at www.INeComOrdering.com. Only orders from family and friends on the incarcerated individual's approved visitors list will be accepted. Incarcerated individuals are not allowed to order directly. It is the incarcerated individual's responsibility to ensure he/she is in compliance with Policy and Administrative Procedure 02-01-101 Incarcerated Individual Personal Property. All order privileges are subject to change without notice.
 
INELIGIBLE INCARCERATED INDIVIDUALS: Incarcerated individuals located in Restrictive Housing and at the Reception Diagnostic Center (RDC) are not eligible to receive orders.
 
LIMITS:

CATEGORY

LIMIT PER ORDER

Accessories

1

Bowl

1

Bras

1

Calendar

1

Caps

1

Cups

1

Earbuds

1

Eye Products

1

Face Powder

1

Folders/Cases

1

Games

1

Lipstick / Lip Gloss

1

Liquid Foundation

1

Pajamas

1

Paper

1

Pens/Pencils

1

Radios

1

Sandals

1

Shoes

1

Shorts

1

Socks

1

Sweat Pants

1

Sweatshirt

1

Tampons

1

Towel

1

T-Shirts

1

Underwear

1

Utensils

1

Watches

1
 
PRODUCT
Union Supply Direct attempts to show and describe merchandise and all related information as accurately as possible. However, Union Supply Direct does not warrant that product descriptions or other content of our catalog, order form or website is accurate, complete, reliable, current, or error-free. In addition, manufacturers may make changes in product design, color, order size and style at any time. Union Supply Direct reserves the right to update or correct item information and to change prices and offers at any time. If a product offered by Union Supply Direct is not as described, your remedy is as follows: (1) immediately return it, unused, upon receipt while complying with your facility’s rules and regulations. (2) If an item is unavailable for any reason, we can substitute with an Indiana DOC approved item of equal or greater value, if indicated on your order form. If no substitution is preferred, please check the box on the order form that states “do not substitute” and we will happily issue a refund for the item(s). We regret any of these changes and make every effort to ship the proper product that you request.
 
PAYMENT METHOD
Union Supply Direct accepts the following forms of payment: credit cards, debit cards, prepaid cards, personal check, cashier’s check or money order (must be domestic, printed in the U.S.) or cash payment through ACE Cash Express. We accept all major credit and debit cards with the following logos: Visa, MasterCard, and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact card holder name, billing address, CVV code and telephone number that your credit card issuer bank has on file for you. Your credit card will be billed upon placement of your order.
 
“The following forms of payments are not accepted: Green Dot, Cash App, Apple Pay.”
 
ACE CASH EXPRESS:
CASH PAYMENT OPTION WITH ACE CASH EXPRESS
*Note: ACE charges a $3.00 transaction fee per payment. Cash payment option may not be available at all ACE locations.
 
ORDER BY PHONE:
Call Union Supply Toll Free: (888)308-6466
After Placing the Order, Tell the Representative You Will Make a Cash Payment.
- They Will Give You a Confirmation Number & Location of Your Closest Ace Cash Express Store.
Go to ACE Cash Express to make the payment. You will need to provide them with the following:
Confirmation/Sales Order#, Exact Dollar Amount of Order, Incarcerated Individual's Last Name & ID Number.
 
ORDER ONLINE:
Place your order at www.INeComOrdering.com
- Upon checkout select payment method: “Cash Payment at Ace Cash Express”.
- Click the store locator link to find your closest Ace Cash Express store.
- Print the order summary page; you will need this when making the payment.
 
Go to ACE Cash Express to make the payment. You will need to provide them with the following:
- Confirmation/Sales Order#, Exact Dollar Amount of Order, Incarcerated Individual's Last Name & ID Number.
 
Be sure to keep the receipt provided by ACE Cash Express, for record of your payment. Allow 2 business days for payment to be applied to the order. All refunds will be processed by Union Supply Direct and sent to the customer on file for the order. All inquiries regarding your cash payment should be addressed to Union Supply Direct. Customer Service Agents can be reached Toll Free (888)308-6466 M-F 8am – 9pm and Sat. 8am – 2pm (EST).
 
REFUNDS AND CANCELATIONS: For all incarcerated individuals who becoming ineligible or are released prior to the shipping of their order, order will be cancelled. Union Supply Direct will issue a refund to the customer who purchased the items.
 
Please Note: All credit card order cancelation notifications are sent via email to the customer. Please ensure to check your spam folders prior to the ordering period ending. Please whitelist customerservice@unionsupply.com to avoid any emails from Union Supply going to your spam folder.
 
RESTOCKING FEE: If a package or item(s) is returned by you or your facility for any reason other than because the item(s) are damaged or the wrong item(s) was sent, a restocking fee of 10% will be deducted from your refund. Shipping Fees are non-refundable for refused packages.
 
Please Note: All credit card order cancelation notifications are sent via email to the customer. Please ensure to check your spam folders prior to the ordering period ending. Please whitelist customerservice@unionsupply.com to avoid any emails from Union Supply going to your spam folder.
 
SALES TAX: All items in this catalog are taxable. The sales tax rate is 7%. Please see the order form for information on how to calculate sales tax. Sales tax rates are subject to change at any time.
 
SHIPPING: All shipped orders will be charged $7.95 (Non-Refundable). Cancelled orders will not be charged.
 
DELIVERY INFORMATION: All orders will be shipped by Indiana Correctional Industries with the facility's normal commissary deliveries, either weekly or every two weeks. Once the orders deliver the facility will distribute the orders in accordance with their commissary distribution policy. Once you place the order please allow up to three weeks for your loved one to receive their order. Please see the delivery schedule below:
 
Facility Housing Units Frequency Commissary Orders are Delivered to the Prison Delivery Day of the Week
Branchville Correctional Facility All Weekly Friday
Chain O'Lakes Correctional Facility All Every Other Week Tuesday
Correctional Industrial Facility All Every Other Week Friday
Edinburgh Correctional Facility All Weekly Wednesday
Heritage Trail Correctional Facility All Weekly Thursday
Indiana State Prison All Weekly Wednesday
Indiana Women's Prison All Weekly Friday
Logansport Correctional Unit All Every Other Week Monday
Madison Correctional Facility All Weekly Tuesday
Miami Correctional Facility AHU, BHU, CHU, DHU, EHU, FHU, MHU Every Other Week Thursday
Miami Correctional Facility GHU, HHU, IHU, JHU, KHU, LHU, NHU, PHU Every Other Week Thursday
New Castle Correctional Facility A, B, C, L Every Other Week Friday
New Castle Correctional Facility D, E, F Every Other Week Tuesday
New Castle Correctional Facility IN, J, K, MH Every Other Week Friday
New Castle Correctional Facility G, H, I Every Other Week Tuesday
New Castle Correctional Facility - Annex O Every Other Week Friday
New Castle Correctional Facility - Annex M Every Other Week Friday
Pendleton Correctional Facility All Every Other Week Friday
Plainfield Correctional Facility All Weekly Wednesday
Putnamville Correctional Facility All Weekly Monday
Rockville Correctional Center All Weekly Monday
South Bend Community Re-Entry Center All Every Other Week Thursday
Wabash Valley Correctional Facility All Weekly Monday
Westville Correctional Facility B1, B2, C1, C2, D1, D2, E1, E2 Every Other Week Thursday
Westville Correctional Facility 1, 3, 4, 5A, 5B, 6, 6C, 7, 8 Every Other Week Thursday
Westville Correctional Facility N1, N2, O1, O2, P1, P2 Every Other Week Tuesday
Westville Correctional Facility RB, R1, R2, R3, A2, A3, A4 Every Other Week Tuesday
 
***Orders will be delivered according to the facility's commissary delivery schedule, delivery dates are subject to change.***
 
 
RETURNS
The incarcerated individuals will be given an opportunity to inventory the contents of the order in the presence of an employee from the facility. Please check all of your items and report any discrepancies at the time of order receipt. If any of these items are found to be defective or damaged in shipping, please notify the facility employee inventorying your order immediately. The facility employee will verify any discrepancy and report all discrepancies to Union Supply Direct. All verified discrepancies will be corrected by Union Supply Direct with replacement of product or reimbursement of funds. Union Supply is not responsible for any items ordered in error. All merchandise that was ordered in error, for any reason, can be exchanged for $6.95. Used or abused items cannot be returned, exchanged or refunded. Returns and exchanges must be made within 30 days of delivery. Any requests made after this date will not be honored.
 
CUSTOMER SERVICE:
Email: customerservice@unionsupplydirect.com
Web: www.INeComOrdering.com
Mail: Union Supply Direct, Attn: Customer Service
Dept. 107, P.O. Box 619059
Dallas, TX 75261-9059
Toll- Free Phone: 855-247-1259 
  
WARRANTY INFORMATION
All electronic items are covered by the manufacturer’s warranties as stated on or inside the products you have purchased. Please refer to these details in regards to your purchase. Please send your product directly to the manufacturer for warranty service.